FAQ
Frequently Asked Questions
Find answers to common questions about DRACBLADE products, ordering, shipping, and more.
Ordering & Payment
How do I place an order?
Browse our collection, select your desired sword, add it to your cart, and proceed through checkout. You'll need to provide shipping information and payment details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shopify Payments.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted channels. We never store your complete payment information on our servers.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, please contact us immediately at dragsword75@gmail.com.
Shipping & Delivery
Where do you ship?
We currently ship within the United States. International shipping may be available for select items - please contact us for details.
How long does shipping take?
Standard shipping: 5-7 business days
Expedited shipping: 2-3 business days
Processing time: 1-2 business days
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $199. Free shipping applies automatically at checkout.
How are swords packaged for shipping?
All swords are carefully packaged in protective materials and secure boxes to prevent damage during transit. Display stands and certificates are included where applicable.
Can I track my order?
Yes, once your order ships, you'll receive a tracking number via email.
Products & Quality
Are your swords functional or decorative?
Our swords are primarily designed for display and collection purposes. While some are functional replicas, we recommend consulting with experts before using any sword for practical purposes.
What materials are used?
Materials vary by sword but typically include high-carbon steel blades, brass or steel fittings, and wood or leather handles. Each product page provides specific material details.
Do swords come sharpened?
Most display swords come with blunt edges for safety. Some functional replicas may have sharpened edges - this is clearly indicated on the product page.
Are certificates of authenticity included?
Yes, all our premium swords include a certificate of authenticity detailing the sword's specifications and origin.
How should I display and maintain my sword?
We recommend displaying swords in a dry environment away from direct sunlight. Regular light oiling of the blade helps prevent rust. Detailed care instructions are included with each purchase.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Please see our full Refund Policy for details.
Are there any non-returnable items?
Custom orders, personalized items, and items that have been used or damaged cannot be returned.
What if my sword arrives damaged?
Contact us immediately at dragsword75@gmail.com with photos of the damage. We'll arrange a replacement or refund.
Do you offer warranties?
Yes, we offer a 1-year warranty against manufacturing defects. Normal wear and tear or damage from improper use is not covered.
About DRACBLADE
Who is DRACBLADE for?
Our collection is perfect for sword enthusiasts, history buffs, collectors, martial artists, and anyone who appreciates fine craftsmanship and historical artifacts.
Are your swords historically accurate?
Many of our swords are authentic reproductions of historical designs. We work with artisans who respect traditional techniques and historical accuracy.
Do you offer custom swords?
Custom orders may be available for serious collectors. Please contact us to discuss your requirements.
How can I learn more about sword history?
We're passionate about education! Follow our blog and social media for articles about sword history, craftsmanship, and collecting tips.
Still Have Questions?
If you didn't find the answer you're looking for, please don't hesitate to contact our support team. We're here to help!
Email: dragsword75@gmail.com
Response Time: Typically within 24 hours